Set up Jira Cloud
Learn how to set up Jira Cloud and integrate it with other products and applications.
What is the incidents feature?
The incidents feature helps your development team identify, prioritize, and manage incidents. Once the tool is installed and set up by a Jira site admin, your team members can connect services to view incident details in Jira.
You need access to Jira Service Management to set up this feature and view incidents in Jira Software.
At a high level, services are systems, platforms, or infrastructure that help your customers or business. They are often payment platforms, servers, websites, products, or application stacks. With the incidents feature, you can connect any services your team is responsible for maintaining to your Jira project so that your team focuses on only the incidents that are relevant to their work.
After the incidents feature is connected, your team can create and link issues and post-incident reviews (PIRs), to help you prioritize the work needed to triage active incidents and prevent incidents from happening again.
For example, filtering incidents by priority or affected service can help your team focus on resolving the highest-impact incidents. Once an incident is resolved, you can create a PIR to share the root causes and discuss remediation options.
Using this feature can strengthen your team’s internal review process, helping you adopt a proactive approach to resolving incidents and preventing future ones.
Enable or disable the incidents feature
You need project admin permissions to turn off the incidents feature.
From your project's sidebar, go to Project settings > Features.
Toggle the Incidents feature on or off.
Once enabled, select Incidents in your project’s sidebar to use the feature.
How to use the incidents feature:
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