Jira product overview
The Jira family of products are built on the Jira platform. Business projects are the default project type on the Jira platform, and are always part of your Jira site. You can add Jira software projects, Jira Service Management, and Jira Product Discovery to add extra functionality and project templates to your Jira site. A user may require access to one, all, or any combination of these products.
Product features and project types
Each product delivers a tailored experience to its users, and has an associated project type that in turn offers product-specific features. Here's a list of the project types and their associated features.
| Application | Project type | Application-specific feature set |
|---|---|---|
Jira Product Discovery | Discovery projects |
|
Jira | Business projects |
|
Software projects |
| |
Jira Service Management | Service projects |
|
All users who can log into a Jira site will be able to see all the projects in that instance (pending permissions), but they will only be able to see the product-specific features when they have access. For example, a software project is able to display information from linked development tools, such as Bitbucket and Fisheye, as well as agile boards, but this information is only viewable by a software project user. A business project user would be able to see the software project, but wouldn't be able to see the software-specific features, like agile boards or the information from linked development tools. Likewise, a software project user would not be able to see any Jira Service Management-specific features in a service project (they'll see only a basic view of the project and its issues).
- Only a Jira administrator can create a project for an installed product. They don't need application access to create the project, but they do need application access if they'd like to view or use the project.
- Anonymous users (people who haven't logged in) will have access equivalent to business project users. In other words, they can view issues and work in any type of project, but they won't see product-specific features like agile boards, which are software project specific. To know how to allow anonymous users access to projects, see Managing anonymous or public access.
A list of the products, their user roles, and their project-specific features can be found below:
| Project-specific features | Permission | Business project user | Software project user | Service desk agent | Customers | |
|---|---|---|---|---|---|---|
Business projects | Project level | Create |  | | |  |
| View | | | | | ||
| Issue level | Create | | | | | |
| View | | | | | ||
| Comment | | | | | ||
| Transition | | | | | ||
| Jira Gadgets | View | | | | | |
Software projects | Project level | Create | | | | |
| View | | | | | ||
| Issue level | Create | | | | | |
| View | | | | | ||
| Comment | | | | | ||
| Transition | | | | | ||
| View Development Information | | | | | ||
| View Release information | | | | | ||
| Board level | Create | | | | | |
| View | | | | | ||
Jira gadgets | View | | | | | |
Service projects | Project level | Create | | | | |
View | | | | | ||
| Issue level | Create | | | | | |
| View | | | | | ||
| Comment | | | | | ||
| Transition | | | | | ||
| SLA level | Create | | | | | |
| View | | | | | ||
| Queue level | Create | | | | | |
| View | | | | | ||
Jira Service Management gadgets | View | | | | |