Add a stakeholder to an incident

Stakeholders are people who are not responders of an incident but can be updated about an incident’s progress to take precautions and actions. Agents can keep the stakeholders updated by adding them to incidents.

Add stakeholders

You can add stakeholders while manually creating an incident. Follow these steps:

1. Click on Create incident

2. A modal titled Create incident shows up.

3. After you fill in the necessary details on the modal, you may choose to keep the check-box for “Notify stakeholders when incident is created“ turned on.

4. Complete the remaining steps. In the third step of this process, select the stakeholders you wish to add. These stakeholders will be added to your new incident.

5. You may remove them later by selecting their name.

To add a stakeholder to an existing incident:

1. From the detail of the incident, select the Stakeholders field from the Details panel.

2. Select Add stakeholder.

3. Search for the people you want to add as incident stakeholders. Your changes are automatically applied so you don’t have to save them.

4. Later, if you want to remove a stakeholder, hover over their name and select.

Service stakeholders

When a service becomes affected service to an incident, the stakeholders who have been previously added to the service are automatically added to the incident. From the incident details, you can view whether they were added by an agent manually or by the affected service automatically.

You can manage all incident stakeholders from the incident’s detail. However, service stakeholders can be added and removed from the service’s detail page.