How to manually turn off Opsgenie when ready

After completing your migration to Jira Service Management or Compass, you can manually turn off Opsgenie. Turning off Opsgenie means you’ll no longer have access to any Opsgenie data, including alerts, on-call schedules, integrations, and policies.

This action is permanent and irreversible. Before proceeding, make sure your migration is complete and all teams have successfully transitioned to the destination product.

Before you manually turn off Opsgenie;

• Make sure that you completed your post data migration tasks and no longer need access to Opsgenie.

• You’ve set up and verified alerts, on-call schedules and other operations work as expected in Jira Service Management or Compass.

• All your required integrations are configured.

• Notify your team that Opsgenie will be shut down and all operations should take place in the new product.

• Confirm that all key users have completed their post-migration tasks in the migration guide.

Turn off Opsgenie

1. In your new product open migration guide by selecting Complete Opsgenie migration.

2. Ensure all migration tasks are marked as complete in your migration guide.

3. Check View team progress and make sure your team has completed their tasks as well.

4. Once you’re done select Turn off Opsgenie from Complete migration and turn off Opsgenie section of your migration guide.

5. Review the warning and select Turn off Opsgenie to confirm.

What happens after turning off Opsgenie?

• Opsgenie will no longer be accessible, and you won’t be able to log in.

• All Opsgenie data will be permanently removed, including alerts, schedules, and policies.

• Users will stop receiving notifications from Opsgenie.

• Opsgenie mobile app will be deactivated and you won’t be able to recieve push notifications from this app.

• Any existing integrations linked to Opsgenie will stop working.

• REST APIs will continue to work until Opsgenie’s end of support date.