How to use alert actions

Once an Alert is created it needs to be managed. The Alert Actions provided by Opsgenie and the Custom Actions you can define and build yourself are a huge part of Service-Aware Incident Management. Making sure the Alerts are being seen and notifying the correct people, reallocating them when necessary, adding notes and attachments, and directing the Alert to gather more information, are all accomplishable goals with accessible Alert Actions.

Current default Actions are as follows:

• Snooze

• Acknowledge and UnAcknowledge

• Close, Resolve, and Delete

• Add Notes and Attachments

• Escalate to Next

• Add Users to Alert

• Assign

• Update Message

• Update Description

• Bulk Actions