Integrate Opsgenie with BigPanda

What does Opsgenie offer BigPanda users?

Use Opsgenie’s BigPanda Integration to forward BigPanda incidents to Opsgenie. Opsgenie determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

When an incident is fired by BigPanda, an alert is created in Opsgenie automatically through the integration.
When an incident is resolved in BigPanda, the alert is closed in Opsgenie.

Add BigPanda Integration in Opsgenie

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

Go to Teams and select your team.
Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

Go to Settings > Integrations. Search for BigPanda and select Add.
Specify who is notified of BigPanda incidents using the Responders field. Autocomplete suggestions are provided as you type.
Copy the integration URL which includes Opsgenie’s endpoint as well as the API key.
Select Save Integration.

Configuration in BigPanda

In BigPanda, navigate to Integrations page.
Click "New Integration" and select the Webhooks.
Type an integration name and click the Generate App Key button.
Fill the Callback URL field with the integration URL copied from Opsgenie previously.
Click Configure Webhook.
All set! Now manage your BigPanda incidents at Opsgenie and leverage its full alerting functionality.

Sample Webhook Message from BigPanda

JSON

{
  "incident": {
    "id": "5b588625c3f4179240d7c137",
    "status": "Ok",
    "active": false,
    "severity": "Critical",
    "flapping": false,
    "resolved": true,
    "snooze": {
      "snoozed": false,
      "wake": null,
      "autoCancel": false
    },
    "startedOn": 1532528165,
    "changedOn": 1532528247,
    "updatedOn": 1532528256,
    "endedOn": 1532528247,
    "alerts": [
      {
        "id": "5b588625c3f4179240d7c137",
        "status": "Ok",
        "startedOn": 1532528165,
        "endedOn": 1532528247,
        "changedOn": 1532528247,
        "updatedOn": 1532528247,
        "active": false,
        "primaryProperty": "host",
        "secondaryProperty": "check",
        "sourceSystem": "api.resty",
        "description": "Alert was manually resolved.",
        "tags": [
          {
            "name": "host",
            "value": "production-database-2"
          },
          {
            "name": "check",
            "value": "CPU overloaded"
          },
          {
            "name": "organization",
            "value": "opsgenie_test"
          }
        ]
      }
    ]
  },
  "links": {
    "landingPage": "http://bigp.io/0485f3a1"
  }
}

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