Integrate Opsgenie with CloudWisdom (Netuitive)

What does Opsgenie offer CloudWisdom users?

Opsgenie has a specific API integration with CloudWisdom. CloudWisdom sends alert notification messages to Opsgenie API with detailed information. Opsgenie acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

When an alert is created in CloudWisdom, an alert is also created in Opsgenie automatically through the integration.
When a CloudWisdom alert has images attached to it, those images are also attached to the Opsgenie alert.

Add CloudWisdom integration in Opsgenie

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

Go to Teams and select your team.
Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

Go to Settings > Integrations. Search for CloudWisdom and select Add.
Specify who is notified of CloudWisdom alerts using the Responders field. Auto-complete suggestions are provided as you type.
Copy the integration API Key to use in CloudWisdom configuration.
Select Save Integration.

Configuration on CloudWisdom

In CloudWisdom, go to Notifications.
Select "Opsgenie" tab.

3. Click "Add Opsgenie".

4. Complete the following fields

Name: Names the Notification.
Enabled: Indicates notification is active.
API Key: (found in OpsGenie).
API URL: (found in OpsGenie)○Description: Notification description.
Teams: Comma-separated list of OpsGenie teams that should receive this notification.
Recipients: Comma-separated list of OpsGenie agents that should receive this notification.
Tags: Any tags used to categorise your notifications.

5. Select Test and Save.

6. Keep in mind that Opsgenie notifications need to be enabled from policy configuration.

7. Navigate to Monitoring > Alerts.

8. Select + New Policy (or edit an existing one). A modal appears.

9. Complete the policy’s Scope and Conditions.

10. Navigate to Notifications > Add Notification.

11. For Notification Type, select OpsGenie.

12. Finish policy configuration.

13. Save.

Sample payload sent from CloudWisdom

JSON

{
  "apiKey": "CUSTOMER_GENERATED_OPS_GENIE_API_KEY",
  "message": "CRITICAL, 'EC2 Utilization at 100%' fired for 'mon01-usw2a'",
  "alias": "d7be1059-ac53-4f36-8e4d-3678741ed131",
  "teams": [
    "team01",
    "team02"
  ],
  "recipients": [
    "recipient01",
    "recipient02",
    "test@netuitive.com"
  ],
  "description": "a user defined description",
  "tags": [
    "tag01",
    "tag02",
    "tag03"
  ],
  "event": {
    "type": "EXTERNAL_INFO",
    "category": "CRITICAL",
    "elementFqn": "us-west-2:i-81d9718a",
    "elementName": "mon01-usw2a",
    "elementType": "EC2",
    "elementTags": {
      "tag02": "tag02Value",
      "tag01": "tag01Value"
    },
    "elementLocation": "location",
    "timestamp": "2015-03-26T18:05:10Z",
    "policy": {
      "name": "EC2 Utilization at 100%",
      "scope": {
        "elementName": "",
        "elementTags": {
          "tag01": "value01",
          "tag02": "value02"
        }
      },
      "conditions": [
        {
          "analytic": "actual",
          "metric": "Utilization",
          "operator": ">",
          "level": 99
        },
        {
          "analytic" : "analytics",
          "metric" : "metric",
          "operator" : "op",
          "level" : 9000
        }
      ]
    }
  },
  "eventLink": "https://uat.netuitive.com#/metrics?timeRangeDuration=14400&endTime=2017-06-19T21:09:05.230Z&event_id=6d840ad7-8ccb-4408-9f58-3caa5a56c5cd",
  "policyLink": "https://uat.netuitive.com#/policies/970f2e8e-1813-49f7-97df-7db8c6e1636d",
  "externalEvent": {
    "source": "ing.custom.event.source",
    "title": "ing.custom.event.title",
    "tags": [
      {
        "name": "ing-custom-event-tag",
        "value": "ing-custom-event-tag-value"
      }
    ],
    "data": {
      "level": "INFO",
      "message": "warning event on ing.custom.server"
    }
  },
  "images": [{
    "elementFqn": "rss-home",
    "metricFqn": "netuitive.linux.network.eth0.packets",
    "url": "https://s3.amazonaws.com/com-netuitive-uat-use1-images/6ca80d50-b141-4336-a88a-b4cc8fe18220/2017/06/19/21-09-04-image-e5f713c8-4a36-4168-adb2-f11c3919b485.png"
  }]
}
}

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