Integrate Opsgenie with Crashlytics

Currently, we do not support Firebase Crashlytics.

What does Opsgenie offer Crashlytics users?

Opsgenie has a native integration with Crashlytics. Crashlytics can send notifications of crash reports to Opsgenie API with detailed information. Opsgenie acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

Functionality of the integration

When Crashlytics triggers an alert, an alert is created in Opsgenie automatically through the integration.

Add Crashlytics integration in Opsgenie

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

Go to Teams and select your team.
Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

Go to Settings > Integrations. Search for Crashlytics and select Add.
Specify who is notified of Crashlytics alerts using the Responders field. Auto-complete suggestions are provided as you type.
Copy the integration API Key to use in Crashlytics configuration.
Select Save Integration.

Configuration on Crashlytics

In Crashlytics, go to App Settings page. Click on your app.
From the opening window, select Opsgenie under the tab "Service Hooks".
Paste the API key you copied before into "Opsgenie API Key"
Click Verify.

Sample payload sent from Crashlytics

JSON

{
  "event": "issue_impact_change",
  "payload": {
    "title": "issue title",
    "method": "method name",
    "impact_level": 1,
    "impacted_devices_count": 16,
    "crashes_count": 54,
    "app": {
      "name": "app name",
      "bundle_identifier": "foo.bar.baz",
      "platform": "ios"
    },
    "url": "http://crashlytics.com/full/url/to/issue"
  }
}

JSON

{
  "event": "issue_impact_change",
  "title": "issue title",
  "method": "method name",
  "impact_level": 1,
  "impacted_devices_count": 16,
  "crashes_count": 54,
  "app_name": "app name",
  "bundle_identifier": "foo.bar.baz",
  "platform": "ios"
}

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