Integrate Opsgenie with Pingdom Server Monitor

SolarWinds Pingdom Server Monitor system allows developers to create plugins to extend its functionality, monitor any application and system resource, and trigger alerts to notify relevant people when necessary. Pingdom Server Monitor cannot only alert for typical server problems, simple thresholds, etc. but also can do sophisticated trending, detect relative changes etc.

What does Opsgenie offer Pingdom Server Monitor users?

Stay connected with mobile

Use Opsgenie to receive notifications for critical Pingdom Server Monitor alerts via SMS, phone calls, and iOS & Android push notifications, and to respond to the alerts directly from mobile devices using the Opsgenie app.

Consolidate alert & notification management

Pingdom Server Monitor users leverage Opsgenie to aggregate and manage alerts not only from Pingdom Server Monitor but also from other sources. Opsgenie enables users to maintain their own notifications information and preferences, eliminating the burden to keep this information current and accurate in multiple disparate tools.

Alert lifecycle management

For Pingdom Server Monitor users, the Opsgenie integration provides full alert lifecycle management capabilities. Use Opsgenie to not only receive notifications for critical problems detected by Pingdom Server Monitor, but also rapidly acknowledge alerts, take or assign ownership of the alerts, comment on them, and more, no matter when and where the alerts are received. Opsgenie keeps track of all alert activity seamlessly: when the alert was created, who was notified when and how, whether and when recipients have seen the alert, acknowledged it, and who executed which action. Opsgenie automatically closes alerts when the host/service comes back up.

Alerts that empower

A short text message (SMS) typically used to notify users often fails to convey sufficient information to enable recipients to assess the problem and determine the right course of action. Opsgenie alerts are not limited to couple hundred characters of text, includes many fields, tags, and attached files. Recipients can not only see the alert message, but all the supporting information and chart to figure out what to do next. Attach any relevant information to the alert and make it available to the recipients, either via the API or the web UI.

Functionality of the integration

When an alert is created in Pingdom Server Monitor, an alert is created in Opsgenie.
When an alert is closed in the Pingdom Server Monitor, the alert is closed in Opsgenie.

Add Pingdom Server Monitor integration to Opsgenie

If you're using Opsgenie's Free or Essentials plan or if you’re using Opsgenie with Jira Service Management's Standard plan, you can add this integration from your team dashboard only. The Integrations page under Settings is not available in your plan.

Go to Teams and select your team.
Select Integrations on the left navigation and then select Add integration.

Adding the integration from your team dashboard will make your team the owner of the integration. This means Opsgenie will assign the alerts received through this integration to your team only. Follow the rest of the steps in this section to set up the integration.

The Opsgenie’s Pingdom Server Monitor integration provides sensible defaults. Basic configuration settings contain the minimum configuration information required to make the integration work.

Go to Settings > Integrations. Search for Pingdom Server Monitor and select Add.
Specify is notified of the Pingdom Server Monitor alerts using the Responders field. Auto-complete suggestions are provided as you type.
Select Save Integration
Copy the integration URL which includes Opsgenie endpoint as well as the API key.

Configuring the integration in Pingdom Server Monitor

Go to the "Notifications" page.

2. In "Notification Channels", click Add OpsGenie.

Pingdom Server Monitor Notification Channels

3. Paste the integration API key from Opsgenie into the "API Key" field, set the teams (optional), and click Submit.

4. Go back to the "Notifications" page, and add the Opsgenie to the relevant Notification Groups.

Advanced Configuration Settings

Opsgenie’s Pingdom Server Monitor integration uses sensible configuration defaults to make the integration as easy as possible. However, it is also possible to customize the integration. Advanced settings allow:

Defining different rules to notify different people for different alerts
Modifying alert content using Pingdom Server Monitor webhook payload

The following variables from Pingdom Server Monitor alert webhook payload are available when defining filters and when setting the alert fields values:

Lifecycle
Severity
Metric Name
Metric Value
Plugin Name
Server Host Name
Server Name
Time
Title
URL
Metric Chart URL

Create multiple rules with filters using the variables from Pingdom Server Monitor webhook payload. For each rule, alert fields can have different values, hence different people to be notified, alerts with different tags, etc.

Sample payload sent from Pingdom Server Monitor

Sample

{
  "event_name": "new_item",
  "data": {
    "item": {
      "public_item_id": null,
      "integrations_data": {},
      "last_activated_timestamp": 1390917586,
      "hash": "1cbf07b5da947216f68ea8b8dd4813fa43317b90",
      "id": 274146948,
      "environment": "staging",
      "title": "ReferenceError: Uncaught ReferenceError: testing_rollbar_123 is not defined",
      "last_occurrence_id": 770525810,
      "last_occurrence_timestamp": 1390917588,
      "platform": 1,
      "first_occurrence_timestamp": 1390917586,
      "project_id": 6869,
      "resolved_in_version": 6,
      "status": 1,
      "unique_occurrences": null,
      "framework": 7,
      "total_occurrences": 1,
      "level": 40,
      "counter": 1,
      "first_occurrence_id": 770525810,
      "activating_occurrence_id": 770525810
    }
  }
}

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