Manage alerts through their lifecycle

Alert creation can be achieved via Incoming/Bi-Directional Integrations, E-mails, Alert API, Heartbeat Monitoring, Incoming Calls, Opsgenie’s web application, SMS, and via Opsgenie’s mobile application for iOS and Android.

Opsgenie provides the alert field called "Responders" to specify who should be notified of that alert. When an alert is created and a team is selected as a responder, the routing rules of the team are checked to determine which escalation/schedule should be used to notify. Team assignment to an alert can be made through web UI, rest API, or integrations. An alert can be assigned to multiple teams. Until the alert is acknowledged or closed, users are notified according to their notification preferences.

The Responders field can be used to specify different users, schedules, or escalations. For existing alerts, select Add Responders.

What’s next?

• Explore the Teams dashboard to make the most out of Opsgenie.

• Check out the Heartbeats feature to continuously be alerted to the health of your systems

• Find out more about our robust Reporting feature which gives you heightened insight into your alert management.