View team alert and user productivity analytics

Team-based Alert Reports contain the following dashboards:
1- Alert Analytics
2- Team Productivity Analytics
3- User Productivity Analytics

1- Alert Analytics

Shows you a detailed breakdown of the alerts created for your on-call teams, so you can gain insights and review the alert response.

Filters
You can filter all charts by teams, owner, source, message, tag, integration, acknowledged by (team member), closed by (team member), priority, elapsed time to acknowledge, elapsed time to close, and date created.

Charts

• Number of alerts by status
  The number of alerts grouped by status.

• Number of alerts by priority
  The number of alerts grouped by priority level.

• Number of alerts per day by status
  The daily distribution of alerts grouped by status.

• Number of alerts per day by priority
  The daily distribution of alerts grouped by priority.

• Number of alerts per day
  The distribution of alerts created per day.

• Number of alerts by source
  The alert count from different sources.

• Alerts by tag
  The alert count from different tags.

• Number of alerts by hour
  The distribution of alerts created each hour of the day.

• Number of alerts by team
  The number of alerts for each team.

• Number of alerts by day of week

  The number of alerts received during business hours and off-hours distributed per day of week. Available only for individual on-call team report.

• Number of alerts closed versus total alerts
  The number of alerts created after the beginning date of the time interval versus number of alerts closed.

2- Team Productivity Analytics

Gives an in-depth look at a particular team and the alerts they receive over a time period. It gives an idea about the alerts received by the team grouped by date, status, priority filters. This includes the closed, acknowledged, and escalated alerts by the team.

Filters
You can filter all charts by team, escalation level, user, status, priority, and date range.

Charts

• Alerts acknowledged by the team
  The number of alerts received by the team that were acknowledged by the team members versus alerts acknowledged by others.

• Alerts closed by the team
  The number of alerts received by the team that were closed by the team members versus alerts closed by others.

• Alerts escalated by the team
  The alerts received by the team that were escalated by the team grouped by the highest rule applied in the team’s escalations.

• Alerts per day by status
  The daily distribution of alerts grouped by status.

• Alerts per day by priority
  The daily distribution of alerts grouped by priority.

• Alert metrics per user
  This shows alert-related attributes for the users that are the recipients of the alerts that the team received. This includes total alerts that the user received, how many of them were acknowledged by the user, how many of them got escalated, the percentage of them that were acknowledged to escalated, and the user’s mean time to acknowledge.

3- User Productivity Analytics

Streamlines the effective tracking and management of user-handled alerts, their priorities, status, and acknowledgment. It also shows alert escalations and reassignments, helping you make informed decisions and resolve alerts efficiently.

When you access this dashboard, you must select a user in the filter as a first action, else data won't display on the charts.

Filters
You can filter the charts by user, the person on call, status, priority, and date created.

Charts

• Alerts acknowledged by user
  The number of alerts acknowledged by the alert owners (users) versus the alerts acknowledged by others (non-alert owners).

• Alerts closed by user
  The number of alerts closed by alert owners (users) versus the alerts closed by others (non-alert owners).

• Daily created alerts by status
  The number of alerts categorized by status (open, acknowledged, and closed) that are routed to the users.

• Daily created alerts by priority
  The number of alerts categorized by priority (critical, high, moderate, low, informational) that are routed to the users.