View team infrastructure health reports

This dashboard shows a comprehensive view of a particular on-call team’s services and the incidents that have occurred in them. There is also information included on response efforts.

Watch this video for an overview of infrastructure health reports for your individual on-call team.

Filters
You can filter the charts by service, status, priority, visibility and date. From the dropdown where the report view is selected, choose a team.

Charts

• Number of incidents
  The total number of incidents that occurred in the date range specified.

• Mean time to resolve
  The mean time to resolve the incident, i.e, how long it takes to remediate the incidents received in average (per the filter, incident creation date)

• Incidents per service
  This shows the number of incidents occurred in each service in a team over the specified date range.

• Incidents by date
  This shows the number of incidents over a specified date range. This clubs nearby incidents in a circle.

• Incidents by status
  The total number of incidents per service grouped by status.

• Incidents by priority
  The total number of incidents grouped by their priority level.

• Daily mean time to resolve and close incidents
  This shows the average time taken to close or resolve incidents along with the incident count based over a date range.

• Responder and stakeholder notifications per service
  This lists services and their corresponding incident notification count to the stakeholders.

• Number of incidents by tag
  The total number of incidents grouped by tags.

• Service uptime percentage
  This bar graph shows the available percentage time for up to 30 services, starting with the service with the lowest uptime, over the period of time selected on the date filter.

• User response performance
  This table lists the names of recipients along with the number of alerts acknowledged by them, the number of alerts escalated (yes/no), the number of responder alerts, the number of acknowledged alerts that were escalated, and mean time to acknowledge.

• Team response statistics

  This lists team members and their corresponding information: the number of incidents responded, the number of incidents owned, percentage of alerts acknowledged, percentage of alerts escalated, the mean time to respond, and number of sessions participated.