View the status of a service

What is a service status page?

A service status page is where a user can track an incident that might be impacting service and follow the progress of the incident. If not restricted by a custom role, any type of user can access the service status page, including stakeholders.

To view a service status page;

• Go to Services from the top navigation menu,

• Search for the relevant service and select the service.

The Service status tab shows all the incidents that have impacted the service and the latest status of those incidents.

If you notice a disruption or experience a problem with a service, select Problem reporting button to create a report. A problem report creates an alert and notifies the owner team of that service. Learn more about problem reporting.

If you want to get notified when an incident occurs on this service, or an incident receives an update, select Watch this service button from the ellipsis menu.

Service responders and users with the relevant authority can;

• Create and edit the service name, service description, and tags

• Create service relationships

• Create an incident on the service

• Watch or subscribe teams to this service

Changing an owner team

When creating a service on Opsgenie, it's necessary to assign an owner team. However, service responders that have the relevant authority can edit or remove the owner team later.

To remove an owner team;

• Hover over the owner team and select x button,

• We'll ask for your confirmation. Select Remove to confirm.

Then, to assign a new owner team;

• Select Assign owner team button,

• Search for a team, and select Add button.

Go to Status Page Reference to find out more about generating a custom service status page.