Backup and restore limitations

Backup limitations

Which products can I back up?

You can back up Confluence and all Jira products including Jira Service Management and Jira Product Discovery. Some data type may not be supported. More about what data is backed up and restored

You can only back up products that are part of your organization, and that you have organization admin permissions for.

Can I have more than one backup policy per product?

Only one backup policy can be used for each product. However, the same backup policy can be used to run multiple backups for the same product. You can run one back backup once every 7 days.

Can I run backups daily?

No, you can run one backup once every 7 days. If you don’t have a complete backup, you can run a new one at any time. You can’t run a backup while there’s a backup in progress for the product.

How long is each backup stored for?

Each backup is stored in Atlassian storage for 14 days, after which the backup expires and can’t be restored.

Can I back up only some of my Jira projects or Confluence spaces?

Currently, you can only have full backups, which means all projects for a Jira product and all spaces for a Confluence product.

Can I selectively back up some users?

No. When you select a product, by default, we include all users in that organization in the backup. When you restore a backup, you can skip restoring users and groups.

Do the backups include all data?

Not all data types are backed up (and restored). More about what data is backed up and restored

Can I back up BYOK encrypted products?

We currently don’t support backing up and restoring BYOK-encrypted products.

Restore limitations

How long do I have to restore a backup?

You can restore backed-up Jira and Confluence product data at any time until the backup expires. You have 14 days from the backup to restore your data.

How often can I restore a backup?

You can restore a specific backup once in 7 days.

What backups can I restore?

We recommend you restore only complete backups, although incomplete backups can also be restored. Incomplete backups are missing some attachments in the case of Jira, or missing some spaces in the case of Confluence. Backups that are in progress, failed, and expired can’t be restored.

What are the limitations of the location where you’re restoring data?

• To restore your backup, the product should not contain any user-generated data. It can’t contain active, deleted, or archived content. For newly provisioned Confluence products, you need to delete the default personal space too.

• You can’t restore to a product that has a backup in progress.

• You can’t restore to a product that has a restore in progress.