Migrate from Jira Work Management to Jira

Customers who are licensed to a standalone Jira Work Management subscription will be given the option to migrate to Jira, gaining access to both business and software projects.

Automatic migration to Jira will begin in early 2025.

Manual migration* is available as an alternate option for customers with more complex requirements, or for customers who opt out of automatic migration.

Before manual migration

Before manually migrating from Jira Work Management to Jira, opt out of auto-migration here.

How to manually migrate

To manually migrate your users from Jira Work Management to Jira, follow the steps below (organization admin permissions required):

1. If you don’t already have Jira as a separate product, you’ll need to add it:

   1. Go to Settings > User management (under Atlassian Admin).

   2. If you have multiple organizations, select the one containing your Jira Work Management site.

   3. Select Products from the top menu.

   4. Select Add product.

   5. Select Jira.

   6. Create a new site for the new Jira product, or add it to one of your existing sites.

2. Moving users from Jira Work Management to Jira (in the same organization):

   1. (Skip to step C if you’re still within Atlassian Admin.) Go to Settings > User management (under Atlassian Admin).

   2. If you have multiple organizations, select the one containing your Jira Work Management site.

   3. Select Directory from the top menu.

   4. Select Groups from the side menu.

   5. Select the group(s) that currently provide access to Jira Work Management. (These groups are usually in the format of jira-workmanagement-users-{yoursitename}. You can hover over the Access to column, to see which product(s) are included.)

   6. Within each group(s), select Add product (near the bottom-right of your screen).

   7. Next to the Jira site you want to migrate users into, select User from the product roles dropdown menu, and select Add.

Verify successful migration

1. On the same Groups page as above, confirm that the groups you updated now include product access to Jira. There are several ways to do this:

   • Hover over the Access to column to see which product(s) are included.
     or

   • Select each group you modified and view the Product access section.
     or

   • Select Products (top menu). Locate the Jira site you wanted to migrate users into. Select Manage product. The groups you selected should be listed.

2. Select Billing from the top menu. Select the number of billable users for the Jira site you’re migrating into. Those users should now have access to the Jira site.

3. (Optional) Ask one of your migrated users (with Create project permissions) to create a software project. If they can, this confirms they have access to Jira.

You have successfully migrated if you can confirm the above. If you cannot verify successful migration, contact Atlassian Support.

If you have multiple Jira Work Management instances within the same organization, repeat the steps above for each.

How to request your 10% discount

Current Jira Work Management subscription holders are eligible for a 10% discount towards a Jira subscription to help make the transition to Jira easier.

After verifying successful migration (as detailed above), contact us to request your 10% discount:

1. Go to Atlassian’s Enterprise contact sales page.

2. Select ‘pricing and quotes’ in the ‘I’d like to discuss’ dropdown menu.

3. Add your details.

4. Open the ‘Which product or service are you enquiring about?’ dropdown menu:

   • Select the Cloud tab.

   • Select Jira.

5. In the ‘Your question’ section, mention:

   • “Manual migration discount for Jira Work Management to Jira.”

   • The site URL of the Jira instance(s) you have migrated your Jira Work Management users into. (To locate your site’s URL, go to Products > Product URLs.)

We’ll aim to respond within a few days.

Cancel your Jira Work Management subscription

After receiving the discount, cancel your original Jira Work Management subscription.

(Optional) Modify your groups

Rename the group (to identify newly-migrated groups more easily):

1. Go to Settings > User management (under Atlassian Admin).

2. If you have multiple organizations, select the one containing your Jira site.

3. Select Directory from the top menu.

4. Select Groups from the side menu.

5. Select Show details > ••• (more).

6. Select Edit group name. (For example, you may want to rename your groups ‘Previous-JWM-users’ and ‘Migrated-JWM-users'.)
   Read more about editing a group.

Make the migrated group a default access group (which means people added to the site will automatically have access to the group):

1. Go to Settings > User management (under Atlassian Admin).

2. If you have multiple organizations, select the one containing your Jira site.

3. Select Products from the top menu.

4. Next to the relevant Jira site, click Manage Product.

5. Next to the relevant group, select ••• (more) > Update default group setting.

6. Select User > Update.
   Read more about default groups and permissions.