Learn about Atlassian organizations
New to administering Atlassian cloud products? Learn about Atlassian organizations and what it means to be an organization admin.
Troubleshoot Atlassian Intelligence
Atlassian Intelligence is available and automatically activated for all products on Premium and Enterprise plans. Organization admins can manage Atlassian Intelligence preferences from Settings > Atlassian Intelligence in Atlassian Administration.
Learn what to do if you encounter an error or issue when using Atlassian Intelligence. If you continue to have issues using Atlassian Intelligence, contact support for assistance.
Atlassian is dedicated to building AI in alignment with our responsible technology principles. Learn more about how we are fulfilling our data security and privacy commitments.
If you have any further questions about feature-level abilities and limitations check out our Transparency Register
Why is Atlassian Intelligence not responding?
If Atlassian Intelligence isn’t working on your site, our AI services may be down or having problems. If you receive an error when using AI, we recommend waiting and trying again once services are restored.
We provide updates on the health and performance of our cloud services and products on the Atlassian Status hub.
If you continue to have issues using Atlassian Intelligence, contact support for assistance.
Use and misuse of Atlassian Intelligence
Tracking your Atlassian Intelligence usage
We do not currently offer a way for you to track Atlassian Intelligence usage, but we are working on a dashboard in Atlassian Admin that will show your usage. We will let you know as soon as this is available.
What happens if excessive use is detected?
There are currently no AI usage limits, but Atlassian reserves the right to enforce limits in the future. However, if we detect that there has been a disproportional use of Atlassian Intelligence (e.g. if bots or automated systems are detected) that violates our Acceptable Use Policy, then the user will receive an error message stating that excessive use has been detected, and to try again later. We want to ensure optimal performance and fair use across all Atlassian AI users.
Atlassian Intelligence capabilities will continue to function on your site as normal, as long as usage is in accordance with our Acceptable Use Policy.
What happens if a user abuses their AI capabilities?
Abuse and misuse is usage of Atlassian Intelligence in violation of our Acceptable Use Policy, which includes using robots or automated systems to overload our Atlassian Intelligence service. If misuse of AI has been detected, Atlassian Intelligence will be deactivated for your whole site, and AI features will no longer be available.
An admin will be required to contact support in order to have Atlassian Intelligence activated again for your users.
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