Manage your organization’s Atlassian accounts
Gain control over your employee's Atlassian accounts.
Deactivate a managed account
Deactivate an account to temporarily close an Atlassian account. This won’t delete personal data associated with the Atlassian account, since you can reactivate the account at any time. We’ll stop billing your organization for this account.
If you want to permanently close an Atlassian account and delete its data, delete the account instead.
You can only delete or deactivate managed accounts. If your organization doesn’t manage the account you no longer need, you can suspend the user's access instead.
When you deactivate an account, the user will no longer be able to log in to Atlassian account services. Atlassian account services include all organizations and sites used to access these products:
Jira product family
Confluence
Bitbucket
Trello
The account also won’t be able to raise tickets at Atlassian Support, post on Atlassian Community, or access license and order information at my.atlassian.com.
Deactivate an account
Who can do this? |
Once you deactivate an account, the account will lose access to Atlassian account services immediately. The account will appear with “(Deactivated)” appended to the account name wherever it appears across Atlassian account services.
To deactivate an account:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account you want to deactivate.
Select Deactivate account and follow the prompts.
To deactivate multiple accounts:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the checkboxes next to the accounts you want to deactivate.
Select Deactivate above the table and follow the prompts.
User notification
When you deactivate an account, we email the user to inform them that their account has been deactivated. We also tell them that this account can only be reactivated by an admin.
Admin notification
When you deactivate an account, if the account is associated with an Opsgenie account, we email you to confirm that their Opsgenie account has also been deactivated.
Reactivate an account
Who can do this? |
When you reactivate an account, the account will regain access to Atlassian account services immediately. We’ll start billing your organization for this account again.
To reactivate an account:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the account you want to reactivate.
Select Reactivate account and follow the prompts.
To reactivate multiple accounts:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the checkboxes next to the accounts you want to reactivate.
Select Reactivate above the table and follow the prompts.
User notification
When you reactivate an account, we email the user to inform them that their account has been reactivated. We also direct them to log in to their account to access Atlassian account services again.
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